This exotic pet store FAQ covers visiting the store, checking stock, feeders, reptile habitats and New York City’s pet laws. Still stuck? Call the store, or come in and ask us in person.
Exotic pet store FAQ: visiting and stock
When is the store open?
Mon–Sat 11 AM–7 PM · Sun 11 AM–6 PM
Holiday hours can differ. Before a holiday trip, see the full hours and any closures on our hours and directions page.
Do I need an appointment?
No, walk-ins are always welcome. If you’d like us to set aside time to talk through a setup, you can send a visit request. It’s optional, and it’s a request, not an appointment: we’ll get back to you to confirm.
Where is the store?
124-11 Jamaica Ave, Jamaica, NY 11418
You’ll find us on Jamaica Avenue in Richmond Hill, Queens. For a map, see our visit page, or get directions below.
Animals, arrivals and NYC law
How do I check if an animal is in stock?
Stock changes fast, so check before you make the trip. First, call the store, or send a quick question from the Ask about an animal page. Tell us what you’re looking for, and we’ll let you know what’s in.
What’s on the new arrivals board?
Our new arrivals board shows the animals and corals that just came in. We update it ourselves, and each card shows when it was last updated. Still, call to confirm before you visit.
Want to watch? We go live on Instagram when we have a fish delivery, and you can come in and hand-pick your fish right out of the box.
Do you sell saltwater fish and corals?
Yes. Whether you keep saltwater or freshwater fish, we carry both. We also hand-pick selected corals. See our reef and saltwater page for more.
Which animals can a store sell in New York City?
New York City’s Health Code bans keeping or selling many wild animals. That includes all pythons and boas, monitor lizards, iguanas, tegus, snapping turtles, venomous snakes, tarantulas, scorpions, sharks and piranhas (Health Code Article 161). Federal law also bans selling turtles and tortoises with shells under 4 inches (21 CFR 1240.62).
We only sell animals that are allowed in NYC, and we can’t source, hold or order banned species for anyone. That’s why any turtles and tortoises we carry have shells of 4 inches and up. This is general information, not legal advice.
Feeders and habitat help at our exotic pet store
What feeders do you carry?
We carry live crickets, dubia roaches, mealworms, superworms, waxworms and earthworms. There are frozen feeders for snakes and reptiles too, plus frozen food for fish. Stock changes, so call for today’s list, or see our feeders page.
Can you help me set up a reptile habitat?
Yes. Come build your reptile’s new habitat with us. We also carry everything from bulbs to soil to the right size enclosure. Bring your questions or a photo of your current setup, and we’ll help you pick what fits your animal. For more, see our reptiles page.
Do reptiles carry Salmonella?
They can. Reptiles and amphibians can carry Salmonella, so wash your hands after you handle them or anything in their habitat (CDC).
Reviews and more questions
Where can I read reviews of the store?
Read what keepers say about us, in their own words, on Google reviews. If you’ve shopped with us, you can leave your own review there too.
Didn’t find your answer in our exotic pet store FAQ? Call the store, or send us a message below. Either way, tell us what you keep and what you need.